Refund and Cancellation Policy

Effective Date: 16 June 2026
Last Updated: 21 June 2026

This Refund and Cancellation Policy (“Refund Policy”) explains when and how you may cancel a purchase and request a refund from LENIVIN AI L.L.C-FZ, a Free Zone Limited Liability Company registered in Meydan Free Zone, Dubai, United Arab Emirates, licence No. 2646817.01 (“LENIVIN AI”, “we”, “us”, “our”).

This Refund Policy forms part of our Terms of Service. If there is a conflict between this Refund Policy and the Terms of Service regarding refunds or cancellations, this Refund Policy will apply to that issue.

Our services are digital and may include online courses, live workshops, recorded lessons, digital materials, consultations, AI creative training, and digital or creative services. There is no physical shipment.

Nothing in this Refund Policy limits any mandatory consumer rights that apply to you under applicable law.

1. Access and Delivery

After your payment is confirmed, we provide access to the relevant digital service, course, workshop, consultation, or materials according to the product description and checkout terms.

For online courses, access may include preparatory modules, recorded lessons, templates, prompt libraries, live sessions, replay access, community access, and other materials depending on the plan or tier purchased.

Some content may be available immediately, while other modules, live sessions, or materials may be released progressively according to the course schedule.

Unless clearly stated otherwise at checkout, your purchase gives you access for the access period specified for the relevant course, product, or service (“Access Period”).

2. Quick Reference

3. 14-Day Money-Back Guarantee

3.1 Eligibility

For a first-time purchase of a specific online course or course tier, we offer a voluntary 14-day money-back guarantee starting from the date of purchase (“Refund Window”).

To qualify for a full refund under this guarantee:

1. You must submit your refund request before the Refund Window expires;

2. Your tracked viewing of the course content must be less than 20% of the total course content included in your purchased tier, measured by lessons viewed or video play-time as recorded by our learning platform;

3. You must not have downloaded a substantial portion of the downloadable materials, such as templates, prompt libraries, source files, workbooks, or other course assets.

Downloading a small number of files for evaluation does not automatically disqualify you. Downloading the majority or a substantial part of the materials may disqualify you from the voluntary money-back guarantee.

If you meet these conditions, we will refund 100% of the amount you paid for that course purchase to the original payment method, unless applicable law requires a different treatment.

3.2 First-Time Purchase

The 14-day money-back guarantee applies only to your first purchase of a specific course or course tier.

If you previously purchased the same course or tier, received a refund, and later re-enrolled, the voluntary guarantee does not apply a second time to the same course or tier, unless we agree otherwise in writing or applicable law requires otherwise.

3.3 Digital Content and Fair Use

Our courses and materials are digital and may be accessed or consumed immediately. The 20% cap is part of our voluntary money-back guarantee and is intended to allow a fair evaluation of the course while preventing abuse by users who have substantially consumed the digital product.

This voluntary guarantee does not reduce or replace any mandatory consumer rights that may apply to you.

4. How to Request a Refund

To request a refund, email us at support@lenivin.ai with the subject line:

Refund request — [your full name] — [order ID]

Please include:

• Your full name as it appears on the order;

• Your registered email address;

• The course, product, service, or tier purchased;

• The date of purchase;

• The order ID or payment reference, if available;

• The reason for your request. This helps us improve, but it is not a condition for refunds that are available within the Refund Window or under mandatory law.

We will acknowledge receipt within 2 business days.

For refunds under our voluntary money-back guarantee, we aim to review your request within 5 business days after acknowledgement. If approved, we will initiate the refund to the original payment method within 10 business days after approval, unless applicable law requires faster processing.

Your bank, card issuer, or payment provider may take additional time to post the refund to your account.

If your refund request is denied, we will explain the reason in writing. You may reply to that email and request a second review by another member of our team.

Refunds are normally issued to the original payment method. If the original payment method is closed or unavailable, we may arrange an alternative refund route to the same verified beneficiary, subject to applicable law, sanctions rules, anti-fraud checks, and payment provider requirements.

5. EU, EEA and UK Consumers

If you are a consumer located in the EU, EEA, or UK, you may have a statutory 14-day right of withdrawal for distance contracts, subject to legal exceptions for digital content and services.

Where we provide immediate access to digital content before the end of the statutory withdrawal period, we may ask you at checkout to provide your express consent to immediate access and to acknowledge that you may lose your statutory withdrawal right once the digital content is supplied or once performance begins as permitted by applicable law.

If we do not obtain the legally required consent, acknowledgement, or confirmation, your statutory rights may remain available despite any voluntary refund limitations stated in this Policy.

Where your statutory right of withdrawal applies, we will process refunds in accordance with applicable law, including any legally required refund timing and refund method.

This section does not limit any stronger consumer rights available to you under applicable law.

6. UAE Consumers

LENIVIN AI is registered in the United Arab Emirates. If you are a consumer in the UAE, mandatory UAE consumer protection laws may apply to your purchase.

We aim to provide clear information about our legal identity, licence, services, prices, payment terms, access terms, refund terms, and support channels before purchase.

Where required by applicable UAE law, key consumer-facing information about the service, payment terms, contract terms, and refund terms should be made available in Arabic in addition to English.

Nothing in this Refund Policy excludes or limits any mandatory consumer rights that apply under UAE law.

7. Instalment Plans and Payment Schedules

Some courses or services may be offered with an instalment plan or payment schedule.

Unless clearly stated otherwise at checkout, an instalment plan is not a subscription. It is a payment schedule for the total price of the course or service that you agreed to purchase.

If you cancel within the Refund Window and qualify for a refund under this Policy, we will refund eligible amounts already paid and stop any remaining instalment charges, where technically and legally possible.

If you cancel after the Refund Window, you may remain responsible for any unpaid instalments of the total purchase price, but only if the total price, instalment schedule, and payment obligation were clearly disclosed to you before purchase and accepted by you.

If a payment fails, we may suspend access to the relevant course or service until the payment issue is resolved. We will not charge late fees unless such fees were clearly disclosed and agreed before purchase and are permitted by applicable law.

8. Live Workshops, Webinars and Replays

If your purchase includes live workshops, webinars, group calls, or similar sessions, the schedule will be provided in the product description, learning platform, email, or another official communication channel.

If you miss a live session, this does not automatically entitle you to a refund. Where available, we may provide replay access, materials, or an opportunity to attend a later equivalent session.

If we cancel a live session included in your purchased plan and do not provide a reasonable replacement, replay, rescheduled session, service credit, or equivalent value within 30 calendar days, you may request a pro-rated refund or service credit for the affected part of the service.

9. Custom Digital Services, Agency Services and Consultations

Custom digital services, AI creative services, agency services, private consulting, implementation work, or bespoke deliverables may be subject to a separate order form, statement of work, invoice, or written agreement.

Unless the relevant order form or agreement says otherwise:

• If you cancel before work has started, you may be eligible for a refund of amounts paid, minus any non-refundable costs that were clearly disclosed and actually incurred;

• If you cancel after work has started, we may charge for work already performed, time spent, third-party costs, and deliverables already provided;

• If the service has been fully performed or the deliverables have been delivered, refunds are not available except where required by law or expressly agreed in writing.

If there is a conflict between this Policy and a signed agreement or statement of work for custom services, the specific agreement will apply to the extent permitted by law.

10. Technical Issues and Service Failures

If a technical failure caused by us prevents you from accessing the purchased service for more than 7 consecutive calendar days during your Access Period and we cannot restore access within that period, you may request a pro-rated refund or service credit for the affected period.

The following do not normally qualify for a refund:

• Issues caused by your device, browser, internet connection, email settings, or local network restrictions;

• Temporary maintenance, scheduled downtime, or minor interruptions;

• Outages or restrictions caused by third-party platforms, AI tools, social media platforms, video hosting services, payment providers, or other external vendors outside our reasonable control;

• Your inability to use a third-party AI tool because of that third party’s own account, pricing, region, policy, or technical restrictions, unless access to that tool was expressly included as part of your purchase from us.

11. Material Changes or Discontinuation

If we materially change or discontinue a purchased course or service in a way that meaningfully reduces what you purchased, we will offer one or more of the following:

• A reasonable replacement;

• Access to an equivalent or improved service;

• A service credit;

• A pro-rated refund for the unused portion of your Access Period.

Minor updates, improvements, changes to examples, changes to third-party tools, replacement of outdated materials, changes to instructors, or changes made to comply with law, platform policies, or safety requirements do not automatically qualify as material reductions.

12. Hardship Requests

If you experience a serious life event during your Access Period, such as documented serious illness, family bereavement, military deployment, or comparable hardship that prevents you from reasonably completing the course, you may request a discretionary refund, pause, transfer, or service credit.

To submit a hardship request, email support@lenivin.ai with the subject line:

Hardship request — [your full name] — [order ID]

We may request reasonable supporting documentation. Please provide only what is necessary and redact sensitive information where possible. Any documentation will be handled confidentially and used only to assess the request, in accordance with our Privacy Policy.

Hardship outcomes are discretionary and may include:

• A pro-rated refund;

• A service credit;

• A pause and restart of your Access Period;

• A transfer to a later cohort or equivalent course.

13. Duplicate or Accidental Purchases

If you accidentally purchase the same course, tier, or service more than once, contact us at support@lenivin.ai within 14 calendar days and include both order IDs or payment references.

If we confirm that the duplicate purchase was accidental and relates to the same buyer and same course or service, we will refund the duplicate payment in full.

14. Sanctions, Restricted Territories and Compliance Restrictions

We may be unable to provide services to persons or territories subject to applicable sanctions, export controls, payment restrictions, or legal restrictions.

If we determine that we cannot lawfully provide services to you because of sanctions, restricted territory rules, payment provider restrictions, or similar compliance requirements, we may suspend or terminate access.

Where legally permitted, we may refund the unused portion of your Access Period. Refunds may be delayed, blocked, rejected, or otherwise restricted if required by applicable law, sanctions rules, banking rules, or payment provider requirements.

15. Chargebacks and Payment Disputes

If you have an issue with a payment, please contact us first at support@lenivin.ai so we can try to resolve the matter quickly.

Nothing in this Policy limits your right to dispute a charge with your card issuer, bank, or payment provider where you have a legal or contractual right to do so.

If you open a payment dispute or chargeback, we may suspend access to the affected course or service while the dispute is being reviewed, where this is necessary to prevent duplicate recovery or misuse of access.

We do not penalise good-faith disputes or disputes resolved in your favour.

If a dispute is finally resolved in our favour and the payment is confirmed as valid, we may seek recovery of any undisputed outstanding amount that remains payable under your purchase terms, to the extent permitted by applicable law. We do not charge any penalty merely for exercising a lawful dispute right.

16. Currency, Bank Fees and Payment Provider Fees

Unless stated otherwise at checkout, our prices are charged in U.S. Dollars (USD).

Refunds are normally issued in the same currency and to the same payment method used for the original transaction.

If your card, bank account, or payment method is denominated in another currency, the amount you receive in your local currency may differ from the amount originally charged because of exchange-rate fluctuations, bank fees, card issuer fees, or payment provider fees. We are not responsible for currency conversion differences or third-party fees, unless applicable law requires otherwise.

If payments are made through Stripe, PayPal, or another payment provider where available, those providers act as independent payment processors or payment method providers. They are not sponsors, partners, guarantors, endorsers, or approval authorities of LENIVIN AI or our services.

17. Taxes

If we refund a purchase for which taxes were collected, we will also refund the corresponding tax amount to the original payment method, subject to applicable tax laws and payment provider capabilities.

18. Changes to This Refund Policy

We may update this Refund Policy from time to time.

Any changes will apply only to purchases made after the new effective date shown at the top of this Policy, unless applicable law requires otherwise.

The Refund Policy in force at the time of your purchase will govern that purchase.

19. Contact

LENIVIN AI L.L.C-FZ
Free Zone Limited Liability Company
Licence No. 2646817.01
Meydan Free Zone, Government of Dubai, United Arab Emirates
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai 121602, United Arab Emirates

Refund requests: support@lenivin.ai
Legal escalation: legal@lenivin.ai

We aim to acknowledge refund requests within 2 business days.